When it comes to managing imports, most shippers know how critical drayage is to the bigger picture of their supply chain. But with countless numbers of drayage companies to choose from—ranging from small, local operators to large, nationwide providers—the decision isn’t always clear.
The truth is, not every drayage company offers the same level of service. Some focus only on moving containers from the port to a nearby warehouse, while others integrate container drayage services into a broader network that includes transload services, warehousing services, and inland distribution. The difference can mean avoiding costly demurrage and per diem fees, speeding transit times, and reducing handoffs.
Watch our quick PortSide® Services video to see how Averitt simplifies port-to-final-mile logistics.
1. Service Scope and Coverage
At the most basic level, drayage companies move containers from ports or rail yards to a warehouse, cross-dock, or distribution center. But many providers stop there, leaving shippers to coordinate the next leg of the journey with a different carrier.
The best drayage companies go further. By connecting container drayage with inland services like truckload services, LTL shipping, expedited, and even final mile, these providers reduce the number of handoffs in your supply chain. That means lower costs, fewer delays, and better visibility.
Key takeaway: Ask potential drayage companies if they only handle port drayage—or if they can integrate drayage with warehousing, distribution, and inland transportation.
2. Capacity and Reliability
When volumes spike, smaller container drayage companies often struggle to secure chassis or drivers. A reliable partner should demonstrate consistent capacity, especially during peak season.
Look for drayage companies with established fleets, nationwide reach, and flexible options like transload. That kind of infrastructure helps ensure your freight doesn’t get stuck at the port.
3. Technology and Visibility
Today’s supply chains demand transparency. Some drayage providers still rely on phone calls and manual updates, while others deliver real-time container tracking and proactive communication.
Drayage companies that integrate technology into their operations help shippers reduce blind spots, avoid unnecessary fees, and make smarter logistics decisions.
4. Compliance, Insurance, and Expertise
The difference between a drayage company that “just moves freight” and one that actively manages compliance is huge. Ports require TWIC access, chassis pool know-how, and customs knowledge. Experienced container drayage companies can navigate these requirements, minimizing risk and avoiding costly mistakes.
Another critical factor is insurance. Comprehensive coverage isn’t just a box to check — it’s a sign of financial stability and professionalism. Rising insurance requirements are forcing many smaller drayage companies out of the market, leaving shippers exposed if they don’t verify coverage. Partnering with a drayage company that maintains robust insurance protection safeguards both your freight and your business.
5. Customer Service and Support
Communication breakdowns are a top frustration with many drayage companies. Look for partners that provide responsive, U.S.-based support and proactive issue resolution.
The best container drayage companies treat customer service as a core part of the operation—not an afterthought.
6. Cost vs. Value
Not all drayage rates are equal. Low-cost providers often create higher downstream costs—through storage charges, delays, or damaged cargo. A strong drayage company focuses on reducing total supply chain costs, not just the port-to-warehouse line item.
Looking to cut costs at the port? Read Our Article: Eliminate Demurrage & Per Diem Fees.
Conclusion: Choosing the Right Drayage Partner
When comparing drayage companies, the real difference comes down to scope, reliability, visibility, compliance, and service.
A provider that combines drayage, with transloading, warehousing services, and inland options like LTL, truckload, and expedited, offers more than container drayage — they offer a competitive advantage.
Ready to streamline your container logistics? Explore Averitt’s full PortSide® Services and discover how the right drayage company can simplify your supply chain.
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