CUSTOMER SERVICE

What sets Averitt apart from other call centers is the dedication we have to our customer to providing that world class service. You know, average speed of answer being three seconds. Customers aren't having to wait to get their call answered. We geographically route our calls as well so that customers get to speak to, you know, one of ten people. So you get to build those relationships and build that rapport with our customers. Technology has definitely led the way. You know, when you're in a centralized environment, you are relying on the information that's in the computer system, you know, to provide that back to your customer. And, you know, everything that operations has done over the years to help us to be able to have more visibility to that customer shipment and to move that shipment in a more timely, effective manner. You know, the driver optimization screens, you know, planning screens, all of those has had a huge impact on what we do and what we're able to give back to the customer. We started with just taking one eight hundred Averitt calls and, you know, now we have thirteen teams spread out over our call center. And I think it just shows the commitment that we have to our customers, you know, to be there, to problem solve, to be able to help them. You know, I think centralized customer service is a competitive advantage for Averitt.