Averitt Express was recently honored for its service quality by Mastio & Company, an independent research agency that specializes in the less-than-truckload (LTL) industry. This year’s award marks the seventh consecutive year Averitt has been recognized in the prestigious survey.
Customers from across the United States and Canada participated in the 18th edition of the U.S. LTL Carrier Customer Value and Loyalty Report. The collection of shippers, consignees and third-party logistics groups ranked Averitt the third-best overall carrier in the nation among a 184-member field.
Mastio also noted Averitt was one of just 13 carriers to exceed the industry benchmark for customer service.
“It is a great honor to receive this distinction,” said Kent Williams, Averitt’s executive vice president of sales and marketing. “To be recognized by one of the most reputable research firms in our industry is a true testament to our team and its dedication to customer service. Our team strives every day to deliver top-notch service, and it is great to be acknowledged for it.”
The survey asked open-ended questions to collect qualitative responses, and shippers consistently ranked Averitt at the top of the list for attributes such as timeliness, communication, integrity and overall customer service.
Averitt received excellent feedback in numerous categories and earned best-in-class nods for knowledge and helpfulness of sales representatives, operations flexibility and truck appearance.
“From the friendliness of our associates to the professional image of our equipment, these are all pillars of our award-winning culture,” Williams said. “As proven by this survey, it is important to our customers that our associates’ and equipment’s appearance match our outstanding service.”
Averitt also ranked as one of the highest-rated carriers for its premium offerings at competitive cost. For its overall value, Averitt outperformed all LTL carriers.
The 2022 study surveyed more than 1,600 shippers and provided observations for nearly 200 freight carriers. Only 23 carriers met Mastio’s strict standards for recognition.
About Averitt Express
Averitt Express is a leading provider of freight transportation and supply chain management with international reach to more than 100 countries. Averitt specializes in delivering customized transportation solutions that include cross-border, dedicated, expedited ground/air, intermodal COFC/TOFC, international ocean/air, local customization, less-than-truckload, PortSide®, retail solutions, temperature-controlled, transportation management, truckload (dry van, flatbed, brokerage) and warehousing services. Averitt's technology offerings include a full suite of web-based shipping tools, electronic data interchange (EDI), warehouse management systems (WMS), and transportation and operations management systems. Together, these services and technology solutions provide “The Power of One” to shippers, allowing them access to multiple transportation solutions from a single provider. For more information, call 1-800-AVERITT (283-7488) or visit Averitt.com.