COOKEVILLE, Tenn – Mastio & Company, an independent research agency that specializes in the LTL industry, recently honored Averitt Express in three categories of service quality.
Mastio & Company interviewed more than 1,700 major shippers to identify carriers that excel in meeting their customers’ needs for its 14th annual LTL Carrier Customer Value/Loyalty Benchmarking Study. The interviews allowed shippers to gauge carriers on a number of attributes, including quality of performance, pricing and customer service.
Results from the survey ranked Averitt as the top inter-regional carrier and second nationwide carrier in terms of overall quality. Additionally, Averitt placed third in the survey’s “Most Likely to Recommend” category.
“Our survey covers the entire customer experience with a carrier, ranging from operations to customer service and technology,” said Kevin Huntsman, senior vice president of sales for Mastio & Company. “For several years, Averitt has excelled across the board in our survey, and this year’s results show that it continues to provide customers a quality service from beginning to end.”
“The Averitt team is committed to providing our customers an experience that goes above and beyond what is expected,” said Wayne Spain, Averitt’s president and chief operating officer. “We are honored to be recognized by shippers for the efforts and hard work that our associates provide on a daily basis.”