COOKEVILLE, Tenn. – Mastio & Company, an independent research agency that specializes in the LTL industry, recently honored Averitt Express as its 2016 overall Mastio Net Promoter Score Award winner, as well as its Inter-Regional Carrier Award winner.
Mastio & Company interviewed more than 2,000 major shippers to identify carriers that excel in meeting their customers’ needs for its 12th annual LTL Carrier Customer Value/Loyalty Benchmarking Study. The interviews allowed customers to gauge carriers on a number of attributes, including quality of performance, pricing and customer service.
Averitt’s Net Promoter Score (NPS) of 85.47% topped this year’s list of carriers. The NPS is used to determine how likely a shipper is willing to recommend a carrier to a colleague or another business.
“Through our interviews, shippers provided their opinion about carriers on a variety of aspects” said Kevin Huntsman, president of Mastio & Company. “Averitt excelled in several areas, and shippers made that clear when asked which carrier they would recommend to others.”
In addition to being the most recommended LTL carrier, Averitt took top honors in the Inter-Regional Carrier category.
“Our team is committed to providing service to our customers that goes above and beyond,” said Wayne Spain, Averitt’s president and chief operating officer. “To be recognized by shippers and Mastio with these awards is a testament to the hard work and dedication that our associates give on a daily basis. It’s very humbling, and we look forward to continuing to go the extra mile.”