COOKEVILLE, Tenn. — Centralized Customer Service at Averitt is marking 30 years of supporting customers with reliable, around-the-clock service. Established in 1995, the team has grown to become one of the only local call centers operating 24/7 in Cookeville, handling everything from rate requests to customer account assistance for Averitt’s customers around the globe.
The call center is home to 183 associates across 13 teams who provide responsive, personalized service to customers. Calls are answered in an average of four seconds, and Averitt’s system is designed to route calls so that customers typically speak with one of ten team members. This approach helps build lasting relationships and ensures customers receive consistent, informed support.
While several associates have been part of Centralized Customer Service since its establishment, the department also serves as an entry point for many who go on to build long-term careers at Averitt. Almost 200 associates have advanced into other positions throughout the company after beginning their careers in customer service.
“Reaching 30 years is a remarkable milestone for our centralized customer service team,” said Barry Blakely, president and chief operating officer at Averitt. “This achievement reflects the dedication and expertise of our associates, who ensure our customers receive timely and accurate support every day. We are proud of what the team has accomplished over the years, and we look forward to continuing to evolve and expand our services to meet the needs of our customers.”
Today, Averitt’s customer service team supports a wide range of functions, including 1-800-AVERITT, rate quoting, email and chat support, specialized customer accounts assistance, escalated customer resolution, after-hours support, in-transit payment, delivery appointments, inside sales, and training and development.
For more information about Averitt’s centralized customer service, visit Averitt.com/CustomerService.
About Averitt
Serving shippers for over 50 years, Averitt is a leading provider of freight transportation and supply chain management solutions with an international reach of over 100 countries. Averitt's “Power of One” service structure provides shippers access to LTL, Truckload, Dedicated, Distribution & Fulfillment, and Integrated services that cover every link in the supply chain. Averitt’s team has been awarded the highest honors in the industry in the past year, including three Quest for Quality Awards, numerous customer awards, and a top ranking in MASTIO & Company’s shipper survey. Averitt's 8,000+ associates are dedicated to delivering the most reliable services within the industry and promoting a company culture centered around people, communities, sustainability, and giving back. For more information, call 1-800-AVERITT (283-7488) or visit Averitt.com.
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