Flowserve Customer Story with Bart Hillis

Flowserve is a global corporation. We've got roughly 300 sites around the world. Our mission so to speak is to provide best-in-class flow control solutions. We service sectors such as oil and gas, chemical, water, power. In my seven years Averitt has been a core partner for Flowserve both locally with the Cookeville plant as well as throughout the southeastern U.S. Averitt is unique amongst competitors in the service realm. From a price perspective you may or may not always be the leader but you make up for it with your commitment to the service aspect. I think regionally speaking the reputation that you have allows customers to feel confident in handing over our material and handing over our shipments. Confidence that that the shipment is not only going to arrive on time but in the condition that it left and so that's really important when we're talking about high value items and lucrative customer relationships that we want to continue to build. Throughout the last 18 months in particular as we've navigated this pandemic and the subsequent market conditions that it's created. Averitt has stood out amongst competitors with the ability to meet or exceed our KPIs and so I can't think of a single month that we've had a business review that Averitt has not met the KPIs that we've put in place. From on-time delivery to claims percentage to building accuracy EDI connections all of the above it's really been a productive partnership and one that's uh of noteworthy performance. You can tell a lot by the lack of conversation that you have about a partner. And so I think the silence is deafening in this case where we don't get the negative feedback or the problems that we have to chase with Averitt that we might see from some of your competitors so I think it is a very fruitful relationship and the one I’m proud that we have built and continue to grow.